CUSTOMER SERVICES

DELIVERY

 

TAXES AND DUTIES

Taxes and duties are calculated according to your shipping destination and are borne by the customer.

All other countries are shown a price excluding VAT as no VAT will be due on these orders. 

For more information, please write to us on smsaree@yahoo.com 

 

INSURANCE

 

Smsaree insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes, then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Smsaree and transfer of responsibility in the same way.

 

Important Information

  1. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
  2. We aim to dispatch all orders within 48 hours with the exception of sale periods where it may take up to 72 hours. 
  3. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
  4. We are unable to redirect orders once items have been dispatched.
  5. All orders require a signature upon receipt.

RETURNS

HOW TO RETURN AN ITEM

 

  1. Please contactus on smsaree@yahoo.com within 48 hours of receiving the items and request your Returns Authorization Number (RAN)

 

  1. You will be sent an email containing your Returns Authorization Number 

 

  1. Tick the items you are returning and enter your returns number on the commercial invoice supplied with your order. 

 

  1. We strongly advice you to send the returned items back to us by registered post and keep your proof of postage certificate as we cannot be responsible for goods lost or damaged in transit. Please note that all shipping costs will be bourne by you. 


Please note that all returns should be sent back in the original packaging provided. Please ensure when returning the parcel that the SMSAREE.COM box is protected with a plastic cover. 
You will be notified by email once your return has been received and processed. 

 

REFUNDS

All successfully returned items will be credited to the account used to originally purchase the items, less any taxes and/or import duties incurred. The original shipping charges will not be refunded. 
If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below:

Customer Care on +919674224115 between 10am to 5 pm, Monday to Friday. Or Email smsaree@yahoo.com

 

 

RETURNS POLICY

RETURNS POLICY

 

Please check the item refund policy below the item before placing an order. Made to Measure items do not qualify for a refund or an exchange. Contemporary Indian is classified as Made to Measure.

Items should be returned unused and with all SMSAREE, Returns and designer garment tags still attached to the garment. Lose tags or broken tags will not be accepted for an exchange or a refund. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. All Returns must be made in the same packaging as sent with the SMSAREE box and bag. 
Please email smsaree@yahoo.com if any of your purchases have been delivered without SMSAREE tags.
All items returned should have a Return Merchandise Authorization (RAN) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

 

Shoes

All shoes should be tried on a carpeted surface before wear.

 

Beauty

Skincare, cosmetics, hair care and fragrance must be returned unused, unopened, and in their original packaging otherwise we may not accept them.

 

Lingerie & Swimwear

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

 

Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

 

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on SMSAREE. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

 

 

All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the SMSAREE box is properly protected with the plastic bag provided. Please email smsaree@yahoo.com if any of your purchases have been delivered without SMSAREE tags.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us within 24 hours.
 

If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

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